About the job

Description

DAP Project Manager

Position Overview

As a DAP Project Manager, you will lead the end-to-end delivery of multiple client-facing projects across a diverse portfolio of accounts. You will engage with clients from the initial scoping phase through to post-implementation support, ensuring successful outcomes, maximum value, and strong user adoption.

This role requires a confident, proactive leader who can manage complex projects under tight deadlines, collaborate with cross-functional teams, and act as a trusted advisor to senior stakeholders.

Key Responsibilities

Core Client-Facing Project Management

• Lead the management of multiple concurrent projects across various client accounts.
• Support project scoping during Pre-Sales and Discovery phases, ensuring clients fully understand the solution’s capabilities.
• Develop and maintain detailed project plans, schedules, and work breakdown structures to ensure accountability for milestones and deliverables.
• Identify, assess, and proactively mitigate project risks.
• Collaborate closely with internal teams through all stages — design, configuration, testing, deployment, and post-go-live support.
• Act as the champion of client business needs, driving discussions on innovative solutions and new use cases.
• Partner with technical specialists to design scalable solutions, produce value packs, and deliver business insights and recommendations.
• Prepare compelling business cases, value reports, and success stories to support account growth and upsell opportunities.

Operational Excellence & Governance

• Promote and embed best practice across the organisation by contributing to documented operational procedures and continuous improvement initiatives.
• Stay current with relevant industry developments, product updates, and technology trends.
• Serve as a gatekeeper for strong project governance and act as the first point of escalation for operational challenges.
• Produce comprehensive weekly status reports and communication plans for executive sponsors and project teams.
• Assist the Senior Project Manager with team capacity planning, risk assessment, and opportunity identification.

Collaboration Across Partner Alliances

• Lead onboarding efforts for new and existing customers, ensuring alignment of business objectives with technical configuration and solution design.
• Partner with strategic alliances and external vendors to deliver successful outcomes jointly to customers.

About You

You are a driven, adaptable, and customer-focused professional who thrives in a dynamic environment. You balance long-term vision with short-term agility, and you value continuous improvement in everything you do.

You are:

• Results-driven and deadline-focused
• A confident communicator with strong interpersonal skills
• A fast, flexible learner who embraces change
• Collaborative, friendly, and professional in all interactions

Essential Experience

• 5+ years in Project Management, Professional Services, or Management Consulting, ideally within learning technologies or enterprise software.
• Proven ability to deliver small, medium, and large-scale projects successfully.
• Demonstrated skill in managing multiple commitments and priorities simultaneously.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication, with confidence in engaging technical, business, and C-level stakeholders.
• High organisational competence and the ability to guide customers through complex technical processes.
• Passion for technology, with the ability to learn new platforms quickly.

Desirable Experience

• 1+ years’ hands-on experience with Digital Adoption Platform (DAP) solutions.
• Proven track record in enterprise software application implementation, preferably SaaS ERP/CRM or SAP platforms.
• Relevant Project Management or Change Management certifications.
• Experience in change management and/or business analysis.
• Working knowledge of HTML, JavaScript, CSS, process flow optimisation, and organisational change management.