About the job

Description

Job Overview:

DeGould is a seeking a highly organised, proactive, and detail-oriented individual to manage and oversee multiple ongoing projects, with a particular focus on the continuous improvement, performance monitoring, and upgrading of legacy systems. This office-based role requires a strong communicator with a passion for learning and understanding systems in depth and the ability to collaborate across teams to ensure seamless operations.

Duties and Responsibilities:

Project Oversight:

• Lead and coordinate multiple concurrent projects through to completion.
• Ensure project milestones are met, and progress is clearly documented and communicated.
• Track timelines, deliverables, and risks; escalating issues as necessary.

Legacy System Management:

• Proactively monitor and manage legacy systems for performance, stability, and improvement opportunities.
• Identify upgrade requirements and coordinate with relevant stakeholders to implement solutions.
• Liaise with technical teams to ensure system integrity and up-to-date documentation.

Helpdesk & Ticketing (Jira):

• Collaborate closely with the Service & Maintenance Manager to ensure the Jira board is actively managed and daily.
• Track and report on support trends and suggest systemic improvements.

Cross-Department Collaboration:

• Work with cross-functional teams including Tech teams, operations, Engineering and product development to understand the product in depth.
• Help foster a culture of continuous improvement and collaboration across departments.

• Collaborate internally with Technology teams to evaluate feasibility of delivering against requirements.
• Create bespoke implementation plans based on agreed services and client objectives.
• Communicate with Sales and Project Management functions to create accurate delivery schedules.
• Maintain positive and engaging relationships with a wide range of customers and stakeholders.
• Communicate plans, risks and progress with customers.
• Collect customer insights to feed into the longer-term product roadmap.
• Continuously improve current processes and ways of working.
• Support accreditation and quality management policies to ensure compliance with relevant standards.
• Undertaking any other tasks/duties as may be reasonably required to fulfil DeGould’s objectives.

Skills:

• A proven track record of delivering projects in complex operating environments.
• Excellent communication and stakeholder management skills.
• Experience Project Management techniques and software (MS Project/ Jira / Monday.com etc).
• Strong attention to detail and ability to work across multiple projects.
• Advanced organizational skills.
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Professional attitude with the ability to manage multiple priorities effectively.
• Inquisitive and eager to learn—keen to understand product workflows and technical systems thoroughly.
• Team player with a collaborative mindset.

About the Company:

DeGould is an exciting, multi-award-winning company, in the software and AI sector. The company develops and delivers innovative vision and damage detection systems to a range of blue-chip corporate clients. As the company embarks on an exciting growth phase the company plans to expand the team, further develop existing products, and explore opportunities for new ones.

Benefits:

Salary range starting from £42k and benefits including:

• Flexible working can be agreed.
• 25 days holiday per annum (excluding bank holidays).
• Life assurance/death in service of 4 times basic salary
• Additional days holiday for birthday.
• Company sick pay scheme.
• Cycle to work scheme.
• Pension auto enrolment after 3 months service.
• Enhanced maternity, paternity and shared parental leave.